User Service Agreement for the healium Wallet App
Chapter 1 Basic terms of the Platform
Article 1
The healium Wallet (hereinafter referred to as “healium foundation”) is a platform for the security management services of digital assets. The specific content of the services mainly includes: security management services for digital assets, release of digital asset trading information, User services and other transaction facilitation services, subject to the content of the services actually provided by the Platform.
Article 2
In order to protect the Users’ rights and interests, the Users shall carefully read and fully understand all the terms and conditions of this Service Agreement before the Users choose to use the Platform services on the basis of their free will. Upon the Users' use of the Platform services, it shall be deemed that the Users fully understand and accept this Agreement and any and all subsequent amendment that the Platform may make thereto at any time; and if the Users breach this Agreement, the Users shall be held legally responsible for any and all legal consequences of such breach.
Article 3
During the performance of this Agreement, the Platform may amend this Agreement on the basis of actual situations. Upon any change to the content of this Agreement, the Platform will then release the latest version of this Service Agreement, as amended, without notifying each User one by one. If a User does not agree with the amendment of this Agreement made by the Platform, the User has the right to stop using the Platform services. If the User continues using the Platform services, it shall be deemed that the User accepts the amendment made by the Platform to this Agreement and the User will perform this Agreement as is amended.
Article 4
As for the Platform's notices to the Users, and any other agreements, announcements or other notices in connection with the Users' use of the services hereunder, the Users agree that the Platform may deliver such notices, agreements and announcements by such electronic means.
Article 5
The Users understand that under any of the following circumstances, the Company will suspend the services provided to the User (or completely terminate the Services):
(1) The operation of the Platform is interrupted due to technical reasons such as the maintenance, upgrading or error of the equipment or the block chain system fault, or any communication interruption;
(2) If the Platform is unable to provide services due to force majeure or other factors, and the Platform reasonably believes that it will be at great risk if it continues providing the services;
(3) Where there is any major adverse change in any of the applicable laws or policies; or
(4) Where there arises any circumstance that is beyond the control or reasonable foresight of the Platform.
Article 6
If the Platform changes, discontinues or terminates the services, the User has the right to export the Wallet information within a reasonable period of time.
Chapter 2 Creation of a Wallet
Article 7
A User must create a Wallet on the Platform before the User may access the Platform services.
Article 8
This Agreement will pop up on the web page when a User first creates the Wallet for the first time. Upon the User’s clicking on the "I Agree" button, the User or the organization that the User is duly authorized to represent shall be deemed as having agreed to the entire content of this Agreement, and the User or the institution that the User represents shall be bound by this Agreement.
Article 9
Before or after a User’s creation of Wallet on the Platform, the Platform shall have the right to refuse to provide the services to the User, as is required by any of the applicable laws, regulations, rules, orders and other regulatory documents.
Article 10
A User shall hereby make the following undertakings:
(1) It is for legal purposes that the User creates the Wallet on the Platform and uses the Platform services and the User does not have any intention to use the Platform to violate any law or regulation;
(2) The User must guarantee and undertake that the fund the User deposits in the healium Wallet thereof is from legal sources;
(3) In addition to this Agreement, the User shall also comply with all rules issued and updated by the Platform from time to time, including announcements, User’s guidelines, risk alerts, inter alia.
Article 11
If the User violates any of the undertakings thereof under Article 10 of this Agreement:
(1) The Company has the right terminate or refuse to provide the User with access to part or all of the functions of the healium Wallet services. In this case, the Platform shall not be held responsible in any manner whatsoever, and the User agrees to bear any and all direct or indirect expenses or losses arising therefrom;
(2) The User shall bear any and all direct or indirect losses and adverse consequences arising from the User’s breach of any of the undertakings, and the Platform reserves the right to hold the User accountable.
Chapter 3 Security and Management of Accounts
Article 12
The Users understand and agree that it is the responsibility of the Users to ensure the confidentiality and security of their accounts and passwords. The Users will assume full liability for all actions and statements made using the Users’ accounts and passwords.
Article 13
The User agrees that if the identity verification procedure for his/her/its User account fails to be completed, and the account fails to be logged into for a year in a row, the Platform has the right to terminate the supply of services to such account without prior notice to the User, and the Platform may promptly suspend, close or delete the User account and all relevant materials and files in the User account.
Chapter 4 Guarantees and Undertakings of Users
Article 14
The Users understand and agree that the Platform provides services to eligible Users only. The Platform does not assume any liability for the investment or trading of digital assets on the Platform. The Platform cannot and does not have the obligation to ensure the success of the Users’ investment. The losses arising from the Users’ investment or transaction of digital assets shall be borne by the Users exclusively, and the Platform may not be held liable for such loss in any manner whatsoever.
Chapter 5 Service Interruption or Failure
Article 15
A User hereby acknowledges and agrees that under no circumstance will the Platform assume responsibilities for any of the events below:
(1) loss in the income of the User;
(2) loss in the Users’ transaction profits or contractual loss;
(3) losses arising from interruption, suspension or termination of services;
(4) losses of expected saved transaction cost;
(5) losses caused by information transmission problems;
(6) loss of investment or trading opportunities;
(7) loss of goodwill or reputation;
(8) losses caused by loss of or damage to data;
(9) the cost of purchasing alternative products or services;
(10) any indirect, special or incidental losses caused by infringement (including intentional infringement and negligence), breach of agreement, or any other reason, regardless of whether such losses are reasonably foreseeable by the Platform or not, or whether the Platform is previously informed of the possibility of such losses.
(11) where any of the User’s digital tokens is lost because the User loses his/her/its mobile device, deletes information in his/her/its healium Wallet without any backup thereof, forgets the password, private key, mnemonic word or Keystore of his/her/its healium Wallet without any backup thereof;
(12) where any of the User’s digital token is lost because the User leaks their Wallet password, private key, word mnemonic, or Keystore, lends or transfers his/her/its mobile device or healium Wallet to any other person, or authorizes any other person to use his/her/its healium Wallet, or downloads the App of the Platform from a source other than those official sources designated by the Company, or otherwise uses the Platform App in an unsafe manner;
(13) where any of the User’s digital tokens is lost due to any incorrect operation by the User (including but not limited to the User's input of a wrong transfer address, and problems with the server of the transfer node chosen by the User);
Article 16
The Users understand and agree that under any of the following circumstances, the Platform has the right to refuse to indemnify the Users for all or part of their losses:
(1) where the Platform reasonably believes that Users' conducts on the Platform are suspected to be illegal or immoral.
(2) where the Users mistakenly believe that losses are caused by factors attributable to the Platform;
(3) any other losses caused by factors not attributable to the Platform.
Chapter 6 Termination of Agreement
Article 17
A User shall have the right to apply to the Platform for cancellation of his/her/its Wallet with the Platform at any time, and for the User, this Agreement will be terminated as of the date when such cancellation is approved by the Platform.
Article 18
here an account is canceled in accordance with Articles 13 of this Agreement, this Agreement will be terminated as of the date when the Platform cancels such User account.
Article 19
If a User deceases or is declared dead, all the rights and obligations thereof under this Agreement shall be borne by the successor thereof. If a User loses all or part of his/her/its capacity for civil rights or civil conducts, the Platform or its authorized subject has the right to dispose of the funds related to the User's account in accordance with valid legal documents (including effective court judgments, inter alia) or instructions from the legal guardian of such User. If the successor or legal guardian of the User decides to continue performing this Agreement, this Agreement shall remain valid; otherwise, the successor or legal guardian of the User shall apply to the Platform for cancellation of the account number in accordance with the Agreement, and this Agreement shall be terminated as of the date when the Platform approves the cancellation of the account of the User.
Chapter 7 Protection and Authorization of Personal Information
Article 20
The Platform automatically tracks certain information on Users in connection with their conducts on the Platform. On the precondition of not disclosing the Users’ privacy, the Platform has the right to analyze the entire User database and make commercial use of the User database.
Article 21
The Users agree that the Platform can use data collection devices such as "cookies" on some web pages of the Platform.
Article 22
The Platform shall protect the Users' data in accordance with relevant laws and regulations.
Article 23
Unless the law requires otherwise, the authorized Platform, for the purpose of providing better services and products to the Users, inquires and collects User information.
Article 24
In order to ensure the safety of User information, the Platform and its partners are obligated to keep confidential the above information and take various measures to ensure the safety of the information.
Article 25
In the case of an abnormal transaction or other abnormal symptom detection in the use of this wallet, it is possible to lock up at the judgment of the foundation.
Chapter 8 General Provisions
Article 26
his Agreement is jointly signed by the Users and the Platform and is applicable to all activities of the Users on the Platform. The content of this Agreement includes the terms and conditions of the main body of the Agreement and various rules that have been issued or may be issued in the future. All the terms, conditions, and rules are an integral part of this Agreement and shall have the same legal effect as the main body of this Agreement.
Article 27
This Agreement shall enter into force for a User when the User creates his/her/its healium Wallet on the Platform, and this Agreement shall be binding on both the Platform and the User.
Article 28
The ultimate power to interpret this Agreement shall be vested in the Platform.
Privacy Policy
Healium Foundation values the protection of customers' personal information and complies with the 'Act on Promotion of Information and Communications Network Utilization and Information Protection, Etc.', 'Act on Consumer Protection in Electronic Commerce, etc.', 'Act on Protection of Communications Secrets' , 'Telecommunication Business Act', 'Personal Information Protection Act' and the administrative guidelines of administrative agencies and protect users’ rights and interests by establishing a personal information processing policy in accordance with relevant laws.
1. Information to be collected and method of collection
a. Personal information items to be collected
① However, sensitive personal information that may infringe upon users' basic human rights (race and ethnicity, ideology and creed, place of birth and domicile, political orientation and criminal record, health status and sex life, etc.) is not collected.
② “Company” collects and uses only essential personal information as follows.
1) Confirmation of identity and intention to sign up for membership
- Name, date of birth, gender, mobile phone number, linkage information (CI), duplicate registration confirmation information (DI), passport number, nationality,
country code, email address, password, security password, residence (address)
※ Passport number, nationality, country code: Information collected for the purpose of verifying the identity of non-resident foreign customers
2) Identity verification for payment and withdrawal
- Name, date of birth, account number, copy of ID card, mobile phone number, security password
3) Prevention of illegal use by members and prevention of unauthorized use
- User access IP address, time and date of visit
4) Simple real name verification
- Name, date of birth, gender
③ The following information may be generated and collected during the use or processing of the 'Service'.
- Service usage records, payment records, use suspension and cancellation records, access logs, cookies, user access IP addresses, bad or abnormal usage records, advertisement identifiers (ADID/IDFA)
b. Method of collection
The Company collects the information of users in a way of the followings:
- Website, mobile phone applications, mobile phone webpage, FAX, consultation board, event entries
- Collections through generated information collection tools
2. Use of collected information
The Company uses the collected information of users for the following purposes:
a. Member management
① Personal identification according to the use of membership service
② Prevention of illegal use by members and prevention of unauthorized use
③ Confirmation of intention to join, and limit of number of subscriptions
④ Identification of minors
⑤ Keeping record for customer consultation, customer complaint reception and handling, and dispute resolution
⑥ Delivery of notices
b. Implementation of contract for service provision and settlement of fees for service provision
① Provision of contents and services, and customized services
② Fee payment and settlement
③ Information on event/gift winning results and product delivery
c. Use for marketing and advertisements
① Provide optimized service to customers
② Development and specialization of new services (products)
③ Provision of services and advertisements according to demographic characteristics
④ Identify the frequency of web page access
⑤ Statistics on service use
⑥ Sending periodicals, information on new products or services
⑦ Planning web services and events that meet customer interests
⑧ Operation of advertising information such as news of affiliates/partners such as sweepstakes, events, company news, or member participation space
⑨ Customer survey
3. Provision of personal information
The company does not use customers' personal information beyond the scope specified in this privacy policy or provide it to a third party (other person or other company organization). However, with the consent of the customer or in any of the following cases, exceptions are made.
a. Sales/mergers and acquisitions: When all or part of a business is transferred or the rights and duties of a service provider are transferred or succeeded due to a merger or inheritance, etc., the fact must be notified to the customer to ensure the customer's rights related to personal information protection
b. In the case of personal information necessary for the implementation of the contract for the provision of services, it is remarkably difficult to obtain general consent due to economic/technical reasons
c. When it is necessary for payment of service provision
d. Communication Secret Protection Act, Framework Act on National Taxes, Act on Promotion of Information and Communications Network Utilization and Information Protection, Act on Real Name Financial Transactions and Confidentiality Act, Act on Use and Protection of Credit Information, Framework Act on Telecommunications, Telecommunications Business Act, Local Tax Act, Consumers When there are special provisions in other laws such as the Basic Act, the Bank of Korea Act, and the Criminal Procedure Act. However, if there is a special provision in the law, even if the administrative agency or investigative agency has requested it for administrative or investigation purposes, the personal information of the customer will not be provided unconditionally, and as stipulated in the law, a warrant or the seal of the head of the agency shall provide in accordance with due process, such as in written form.
e. When there are sufficient grounds to determine that personal information should be disclosed in order to take legal action against mental and physical harm to others using the company's service
4. Possessing and Usage Period of Personal Information
In principle, the personal information of users is destroyed without delay when the purpose of collection and use of personal information is achieved. However, if it is necessary to preserve it in accordance with the provisions of related laws, such as the Commercial Act, the Consumer Protection Act in Electronic Commerce, etc., the company keeps member information for a certain period of time as stipulated by the related laws. In this case, the company uses the stored information only for the purpose of storage, and the retention period is as follows.
Storing information Retention reasons (Relevant laws) Retention periods
Records on contract or subscription withdrawal Act on Consumer Protection in Electronic Commerce, etc. 5 years
Records on payment and supply of goods 5 years
Records on consumer complaints or dispute handling 3 years
Records on display and advertisement 6 months
Books and supporting documents for all transactions stipulated by the tax law Basic National Tax Act 5 years
Records of Electronic Financial Transactions Electronic Financial Transactions Act 5 years
Records of website visit Communication Secret Protection Act 3 months
Records on the collection, processing and use of credit information Use and Protection of Credit Information Act 3 years
Records about identity verification Act on Promotion of Information and Communication Utilization and Information Protection 6 months
5. Destruction of personal information
In principle, the company destroys users' personal information without delay when they withdraw from membership. If the user did not access more than a year, the personal information will be safely stored.
a. Destruction procedure
Personal information is destroyed immediately after the purpose is achieved or after being stored for a certain period in accordance with internal policies and other related laws. Personal information moved to a separate space will not be used for any other purpose except in cases required by law.
b. Destruction period and methods
When the personal information becomes unnecessary, such as when the retention period has expired, information in the form of electronic files uses a technical method that cannot reproduce records and personal information printed on paper is shredded with a shredder or destroyed through incineration.
6. Measures to secure the safety of personal information
The company is taking the following technical and managerial measures to ensure safety so that personal information is not lost, stolen, leaked, altered or damaged in processing members' personal information.
a. Administrative measures
① Establishment and implementation of internal management plan
② Minimization and training of personnel handling personal information : Implementing measures to manage personal information by designating employees who handle personal information and limiting them to the person in charge.
b. Technical measures
① Management of access rights and personal information processing system
Limits users’ access rights to personal information to the minimum number of people and necessary measures are taken to control the access to personal information.
② Technical measures against hacking
In order to prevent leakage and damage of personal information caused by hacking or computer viruses, the company installs security programs, periodically updates and checks, installs systems in areas where access is controlled from outside, and technically and physically monitors and blocks them.
c. Physical measures
Control access and access to computer rooms, data storage rooms, etc.
7. Matters concerning the installation and operation of automatic personal information collection devices and their refusal
a. In some cases, cookies may be installed and operated to store and find customer information through the Internet service provided by the “company”. Cookies are string information that the web server sends to the web browser to store and then sends back to the server when there is an additional request from the server. When a customer accesses the "Company" website, the contents of the cookie in the customer's browser can be read, additional information can be found, and the service can be provided without additional input such as the name of the connection.
b. The “Company” may use the customer information collected through cookies for the following purposes.
① Provide differentiated information according to individual interests
② By analyzing the frequency of access or time spent by members and non-members, the user's tastes and areas of interest are identified and utilized for target marketing.
③ Track the traces of the contents you are interested in and provide personalized service the next time you connect
④ Information on the period of use when using paid services
⑤ Analyze customer habits and use them as a measure for service reorganization
c. Customers have the option to install cookies. You can accept all cookies, send a notification when cookies are installed, or reject all cookies in “Tools > Internet Options > Privacy > Advanced” at the top of your web browser. However, if the customer refuses to install cookies, there may be difficulties in using the service or providing the service.
d. Cookies expire when the browser is closed or logged out.
8. Rights and Duties of Information Subjects and Legal Representatives and Method of Exercising by Members
a. Members have right to request access to personal information, correction and deletion and suspension of processing to the company. However, users may be rejected from the access to personal information, correction and deletion and suspension of processing according to the relevant laws and personal information protection laws.
b. You can exercise your rights through writing, e-mail, fax, etc. after filling out the form in accordance with Article 41 (1) of the 「Enforcement Regulations of the Personal Information Protection Act, and the institution will take action without delay.
c. The request for correction and deletion of personal information cannot be requested if the personal information is specified as a collection target in other laws.
d. It is checked whether the person who made the request, such as a request for access, a request for correction or deletion, or a request for suspension of processing, is the person or a legitimate agent according to the information subject's right.
9. Remedies for Infringement of Rights
The information subject may inquire about damage relief and consultation for personal information infringement to the following organizations.
① Personal Information Dispute Mediation Committee (www.kopico.go.kr): 1833-6972
② Cyber Investigation Division, Supreme Prosecutors' Office (http://www.spo.go.kr): 1301
③ National Police Agency, Cyber Security Bureau (http://cyberbureau.police.go.kr): 182
④ Personal Information Infringement Report Center (http://privacy.kisa.or.kr): 118
10. Liability for Linked Sites
The company may provide users with links to other external sites. In this case, since the company does not have control over the external site, it cannot be held responsible or guaranteed for the usefulness, truthfulness, and legality of the services or data provided by the user from the external site, and the privacy policy of the linked external site is not related to the company. Please check the policy of the relevant external site.
11. Change of Privacy Policy
If there are additions, deletions, or modifications to the current personal information processing policy, we will notify through the official website (or individual notice such as e-mail) at least 15 days before the revision. However, when there is a significant change in user rights, such as collection and use of personal information and provision of personal information to a third party, we will notify you at least 30 days in advance.
12. Personal Information Protection Officer and Department
a. In order to protect users’ personal information and handle complaints related to personal information, the company has designated the relevant departments and the person in charge of personal information protection as follows.
[CPO/DPO]
Full name : JUNG YE SOOK
Contact : +821025680223
Email : jys00825@healand.co.kr
b. Any complaints related to personal information that occur while users use the company’s services can be directed to the person in charge of personal information protection and the department in charge. The company will do its best to provide sufficient answers to members’ inquires.
13. Duty of Notice
The current personal information processing policy was amended on March 24, 2021, and if there are additions, deletions, or modifications to the government policy or security technology changes, the 'Notices' on the website from 7 days before the implementation of the changes will notify you through.
This Privacy Policy is effective from September 13, 2023.